1. Suggest the enhancement to the PEMS User Group (PUG).
If it gains sufficient support and priority, then the enhancement may be developed as part of the ongoing UG Targeted schedule. All customers will benefit from the enhancement and there would be no additional cost to the customer who suggested it
2. Suggest the enhancement via the Oxinet helpdesk.
If it would clearly benefit the product, reduce support requirements or assist in winning new business then Oxinet may decide to add it to the internal development road map. Once it is completed then all customers will benefit from the additional functi10onality and there would be no additional cost to the customer.
3. If the customer requires a specific timescale or a feature unique to their situation, then Oxinet may be requested to develop a new module or feature to the customer’s requirements. In this case, Oxinet may offer a discount to the customer as the additional module or feature may be made available to other customers. In this case other customers may have the right to receive the upgrade, but Oxinet would reserve the right to charge for access to the module depending on the complexity of implementation or support.