Customer Hub2020-05-28T15:27:09+00:00

Customer Hub

Oxinet are committed to providing world-class customer service to all of our customers. Existing customers can contact our Helpdesk or find answers to their questions in the information below. If you would like more information on how PEMS can help your organisation, please contact us.

Support

Oxinet is committed to supporting and improving customer care provision. Click here to find out more about the support options available to our customers and our Customer Service Charter.

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Account Management

From before the start of the project, through to the implementation itself and beyond, Oxinet will provide you with a named account manager. Find out more about how your account manager will work with you.

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User Group

PEMS adopts a unique development model. All customers are invited to join the PEMS User Group which is a forum for sharing best practice and ideas for system improvements. Click here to find out more.

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Document Library

The library contains downloadable documents including site usage, legal notice, the Customer Service Charter and terms and conditions. Click here to see the list of downloadable documents.

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PEMS is Placement Education Made Simple.

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What Our Customers Say

With staffing costs on the rise and increasing student commissioned numbers, against a backdrop of increasing complexity of placement quality and capacity in health and social care service provision -not to mention the cost of any potential litigation due to poorly-recorded compliance- PEMS made obvious financial sense.

Netta Lloyd-Jones – Head of Practice Education,
Facility of Health and Life Sciences, Oxford Brookes University

PEMS has made life for ourselves and our external partners easier and clearer. The way of sharing and recording information that is specific to our needs has been such a blessing and saves so much time. The reporting tool means our partners can run reports to gather information without coming through us which again takes pressure off the team. The support team are excellent and always deliver exceptionally high customer service.

Janette Willetts – ​Placement Manager​
​Department of Human & Health Sciences​ – University of Huddersfield

The old system we used was stand alone and never up to date. We wanted a system that students and administrators could log into and update themselves. PEMS frees up my time and is so much more simple.

Cath Hayes – Placements Manager,
Facility of Health and Human Sciences, University of Huddersfield

Life is so much simpler with PEMS. If anyone ever took it away, we’d resign the next day! Whenever we call, Oxinet staff are very friendly and supportive. The guys on the helpdesk are always so patient too, even when we feel silly for asking simple questions. The training sessions, especially when there is a new release, are really useful and we will definitely use them again.

Natasha Lloyd – Placement Administrator,
School of Health and Social Care, University of Essex

PEMS is an invaluable member of the administration team.

Netta Lloyd-Jones – Head of Practice Education Oxford Brookes University

I have worked with Oxinet since the infancy of PEMS for Practice placements. We developed a system that met our needs to provide practice placement support to both students, staff and placement providers. The Helpdesk support that Oxinet provide is efficient and reactive to our needs.

Jade Shortland – Practice Placements Manager,
Student Development (Industry and Placements) University of Essex